GfK MRI: More than Half of U.S. Adults Live in Cellphone-Only Households

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2017/01/24/gfk-mri-more-than-half-of-u-s-adults-live-in-cellphone-only-households/
Twitter
LinkedIn

More than half (52%) of U.S. adults live in cellphone-only households that have cellphone but lack land-line telephone service, according to new research from GfK MRI. That’s double the 25 percent of U.S. adults who were living in cellphone-only households as of 2010, the market research provider highlights in a press release. Continue reading

Digital-First Customer Survey Finds Customer Service Automation May Impact Churn

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2017/01/18/digital-first-customer-survey-finds-customer-service-automation-may-impact-churn/
Twitter
LinkedIn

Day-to-day business-customer interactions for most “basic” services –Internet, cable and banking, etc. – have been automated and are now conducted via telecom-computing networks. Yet customers who interact with service providers via digital channels are more likely to switch service providers than those who engage with companies via a human touch, according to a digital-first customer survey conducted by Verint Systems and Optimum Research Continue reading

Apple, Samsung Dominate Holiday Week Mobile Device Activations

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/12/28/apple-samsung-dominate-holiday-week-mobile-device-activations/
Twitter
LinkedIn

Apple iPhones and iPads proved the most popular with Christmas and Chanukah shoppers once again this year, accounting for 44 percent of top mobile device activations the week leading up to the two holidays, according to Yahoo mobile device/networking specialist Flurry. Continue reading

Business and Residential IoT Revenue Forecast Calls for 17% Annual Growth

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/12/16/business-and-residential-iot-revenue-forecast-calls-for-17-annual-growth/
Twitter
LinkedIn

A business and residential IoT revenue forecast from Navigant Research calls for annual growth of nearly 17%. IoT revenue will exceed well over three-quarters of a trillion dollars from 2016-2025, according to Navigant. Continue reading

AARP: 7 in 10 Seniors Own a Smartphone

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/12/06/aarp-7-in-10-seniors-own-a-smartphone/
Twitter
LinkedIn

Although they were slower than younger Americans to latch on to mobile phones, nearly nine in 10 Americans (89%) who are 50 years old and older own mobile devices, according to AARP Research. More than seven in 10 (73%) own smartphones, researchers said. Continue reading

IBM Data Correlates Cyberattacks with VoIP and SIP

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/12/02/ibm-data-correlates-cyberattacks-with-voip-and-sip/
Twitter
LinkedIn

Connected device and network security are never far from front of mind these days given the almost regular occurrence of high-profile cyber-attacks and security breaches. It’s important to keep in mind that VoIP also is vulnerable to cyberattack, as new VoIP attack data from IBM Managed Security Services published by Security Intelligence illustrates. Continue reading

Black Friday Mobile Sales Breach the $1 Billion Mark

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/11/30/black-friday-mobile-sales-breach-the-1-billion-mark/
Twitter
LinkedIn

This year’s Black Friday mobile sales rose 33 percent over last year to total $1.2 billion, according to Adobe. That marks the first time m-commerce sales exceeded $1 billion in a single day, Adobe highlights. Continue reading

Facebook Usage: 79% of Online Americans, Says Pew

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/11/17/facebook-usage-79-of-online-americans-says-pew/
Twitter
LinkedIn

Facebook continues to be the most popular social media site, according to Pew Research Center. According to Pew’s Facebook usage date, nearly 8 in 10 online Americans (79%) and 68 percent of the total population use Facebook. Facebook’s share was more double the share for those that follow – Instagram (32%), Pinterest (31%), LinkedIn (29%) or Twitter (24%). Continue reading

Report: Global VoIP Services Market to Exceed $140 Billion in 2021

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/10/31/report-global-voip-services-market-to-exceed-140-billion-in-2021/
Twitter
LinkedIn

Global VoIP services generated $83 billion in revenues in 2015. That’s expected to increase at a 9.1% CAGR or higher from 2016-2021 to create a $140 billion global VoIP services market by the end of the forecast period, according to Zion Research. Continue reading

Mobile Payments are on the Rise, With PayPal and Retail Apps Dominating

Share:
RSS
Follow by Email
Facebook
Google+
http://cdgportal.com/blog/index.php/2016/10/20/mobile-payments-are-on-the-rise-with-paypal-and-retail-apps-dominating/
Twitter
LinkedIn

When it comes to mobile payments, PayPal upset the cart for banks and other retail financial service providers such as Western Union. But PayPal’s strong mobile payment market share is increasingly threatened by the likes of Apple, Google, Samsung and major retail chains, as new research from Parks Associates illustrates. The latter are making use of ¨white label¨ mobile payment apps that mobile app developers have opened up to them for branding. Continue reading