One of the biggest ways that service providers can improve telecom service call satisfaction is to improve timeliness, according to a new report from J.D. Power. Continue reading
Tag Archives: customer support
Growing Use of Chatbots and Virtual Assistants Ushers in New Conversational Graphical User Interfaces
Enterprise-scale businesses are finding that conversational chatbots and virtual assistants can automate recurring workplace business tasks, presaging what ABI Research believes will be a major evolutionary shift in graphical user interfaces (GUIs). Continue reading