Report: Cord Cutting for Broadband is Real as Wireless Broadband Improves

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Ten percent of U.S. broadband households are likely to cancel their wired broadband subscriptions in the next 12 months, according to new market research from Parks Associates. The research sees this as a new wave of wireless substitution, which is now impacting the broadband market. Continue reading

NPD: Home Automation Spending Soars 57 Percent in 2016

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Home automation spending soared 57 percent higher year-over-year in 2016, according to the NPD Group, with home security and monitoring products setting the pace. Continue reading

Online Privacy: 70% of U.S. Consumers are Increasingly Concerned

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U.S. consumers are increasingly concerned about online privacy, according to a new online privacy survey from IDC. More than 8 in 10 survey participants expressed concern regarding the security of their personally identifiable information (PII), IDC highlights in a press release. Furthermore, 7 in 10 said they were more concerned about the security of PII than they were a few years ago. Continue reading

GfK MRI: More than Half of U.S. Adults Live in Cellphone-Only Households

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More than half (52%) of U.S. adults live in cellphone-only households that have cellphone but lack land-line telephone service, according to new research from GfK MRI. That’s double the 25 percent of U.S. adults who were living in cellphone-only households as of 2010, the market research provider highlights in a press release. Continue reading

Digital-First Customer Survey Finds Customer Service Automation May Impact Churn

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Day-to-day business-customer interactions for most “basic” services –Internet, cable and banking, etc. – have been automated and are now conducted via telecom-computing networks. Yet customers who interact with service providers via digital channels are more likely to switch service providers than those who engage with companies via a human touch, according to a digital-first customer survey conducted by Verint Systems and Optimum Research Continue reading

Apple, Samsung Dominate Holiday Week Mobile Device Activations

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Apple iPhones and iPads proved the most popular with Christmas and Chanukah shoppers once again this year, accounting for 44 percent of top mobile device activations the week leading up to the two holidays, according to Yahoo mobile device/networking specialist Flurry. Continue reading

Business and Residential IoT Revenue Forecast Calls for 17% Annual Growth

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A business and residential IoT revenue forecast from Navigant Research calls for annual growth of nearly 17%. IoT revenue will exceed well over three-quarters of a trillion dollars from 2016-2025, according to Navigant. Continue reading

AARP: 7 in 10 Seniors Own a Smartphone

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Although they were slower than younger Americans to latch on to mobile phones, nearly nine in 10 Americans (89%) who are 50 years old and older own mobile devices, according to AARP Research. More than seven in 10 (73%) own smartphones, researchers said. Continue reading

IBM Data Correlates Cyberattacks with VoIP and SIP

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Connected device and network security are never far from front of mind these days given the almost regular occurrence of high-profile cyber-attacks and security breaches. It’s important to keep in mind that VoIP also is vulnerable to cyberattack, as new VoIP attack data from IBM Managed Security Services published by Security Intelligence illustrates. Continue reading