Communications Data Group (CDG) has completed the integration between our consumer and enterprise management and billing system (MBS) and Cordell Nex-Tech’s NOC monitoring solution.
The newly integrated solution is being offered to service providers as an add-on service that enables utilizing MBS to include Cordell Nex-Tech’s NOC monitoring services, resulting in the ability to provide notifications and workflow pass-thru options directly within MBS.
“Bringing together Cordell monitoring systems and our MBS consumer and enterprise management solution will help integrate important monitoring functions and notifications into the customer support team’s daily service management environment. Combining monitoring systems and management systems is critical to identifying and addressing issues in real time and improving internal efficiencies,” said Mike Chalk, CDG vice president of product development, in a prepared statement. “We are very excited to be able to offer our MBS clients the ability to interweave Nex-Tech’s monitoring with their existing workflows.”
Included in Nex-Tech’s NOC capabilities is monitoring with full reporting of tickets and alarms, as well as circuit impairments and service outage conditions, and a voice alarm feature that calls the user when the alarm is set off. Future releases of the technology are expected to include additional feature options, including all network items and environmental requirements with text notifications.