Recognizing the growing number of Spanish speakers in the U.S., which now numbers 37 million and growing, CDG is pleased to bring a Spanish language format to our MBS platform. This new feature empowers CDG service provider clients to deliver a better customer experience to Spanish speaking customers and prospects.“While English is the top-spoken language in the United States with more than 231 million speakers, Spanish is the next most spoken language with more than 37 million speakers,” said Andrew Sabatuk, Vice President of Sales in a prepared statement. “Providing native language invoices can help service providers expand their client base and improve their customer service, collections, and customer retention.”
The new feature allows customer service reps to selectively designate customers that should receive their invoices in Spanish, while still managing the customer account information within MBS in English. CDG will explore adding additional language formats in the future. Our goal is to bring features to MBS that allows service providers to better service all customer audiences.
“Providing native language invoices can help service providers expand their client base and improve their customer service, collections, and customer retention,” said Sabatuk.